About SyncSkills

SyncSkills support training organisation in their journey through live online learning with a series of programme from business strategy to course design and facilitation. SyncSkills also provides its clients with a range of support such as use of SyncSkills virtual classroom.

Gaëlle Delmas-Watson, Founder, Biography

Gaëlle is a certified online facilitator and coach whose work received an E-learning Award in 2014 in the category “Best use of synchronous online learning/Virtual Classroom”. Gaëlle founded SyncSkills to enable trainers and training organisation to move to the virtual classroom with ease and her personalised programmes enable them to get the support to confidently embrace new opportunities.

Gaëlle’s story

In 2011, I became Course manager for a membership organisation. The membership has been badly hit by the credit crunch. However to maintain their qualification and be able to work, members still had to undertake at least 12 hours of formal learning per year. I was most distressed to hear about the struggle of self-employed members, particularly in remote locations having to travel to London or Manchester pay for travel, accommodation and the course whilst not being able to earn any income during that time. Some of them were on the brink of bankruptcy and others caring for children or elder relatives , unemployed or with limited mobility. They were going through hell and back to keep up with their professional learning requirements.

I felt I had to do something about it and work on launching a large scale programme of live online classes. It took 6 months to establish the platform, prepare the subject matter experts and their content. Even with a few technical issues, it was deemed successful because it was exactly what the members needed. Within a couple of years, it was a commercial success and one of the certificate programmes received an Award.

I eventually came to the realisation that the issues faced by the members in my organisation were wide spread. Women with children, remote workers and self-employed were particularly affected. These professionals were not receiving support to develop their skills and competence. As a result, they were unable to achieve their potential, got frustrated and demotivated. This was too often having severe consequences on their personal as well as their professional life.

I set up SyncSkills to support trainers and learning and development (L&D) professionals through the process of creating virtual instructor led training and reach out to learners who really need it. Virtual instructor led training reproduces the same benefits than a classroom training including:

  • practice
  • networking
  • personalised coaching time
  • discussion
  • exercise
  • role play and cases

All this without any of the inconvenience associated to going to a course. I came to the realisation than an instructor led online training often achieved better results than face to face courses. Instead of spending a (or two) day cramming information in, the courses are structure into a series of short two hours sessions with time to experiment in the “real life”, reflect and feedback to the group.

From technology selection to course design and online facilitation method, I have created a suite of personalised programmes to get a live online programme up and running in a very short period of time and allow my clients’ training to reach out to everyone, everywhere. Training organisations will be able to increase the level of satisfaction of their clients, expand their geographic influence and develop their trainers to face the future of Learning and development.