Episode 5: Driving Learning Impact Through Accountability
Accountability is often overlooked in the learning design process, yet research shows it is an essential factor for successful learning transfer. While technology alone cannot solve this challenge, it can serve as a powerful enabler. By aligning learning design with clear business objectives and a focus on impact, technology can help make accountability relationships visible and generate data to compare outcomes. This episode explores the critical role of accountability and the measurable difference it makes when managers hold learners accountable for their development.

Key learnings of How to Measure Learning Impact

  • Accountability vs. Responsibility
  • The Ecosystem of Learning Transfer
  • Review of the Role of Managers in Learning
  • Focusing on behaviour and not content
  • Organisational Culture at the Heart of Learning Transfer
  • Technology as an Enabler, not a Solution
  • Scaffolding, a Key Learning Strategy for Behavioural Change

Express review

Save time and focus on the discussion elements which are essential for you:

1. Introduction and welcome to Paul Matthews (00:00)

2. Paul’s journey from engineering to L&D and the importance of learning transfer (01:24)

3. Accountability vs. responsibility: Definitions and their roles in learning (04:36)

4. The ecosystem of learning: Key roles of managers, peers, and organisational culture  (08:13)

5. Using the RACI diagram to map responsibility and accountability in learning (12:56)

6. Starting with the end in mind: Behavioural outcomes as the foundation of learning design (17:41)

7. The role of line managers in supporting learning transfer and holding accountability (22:04)

8. Leveraging digital tools for tracking, nudging, and supporting accountability (27:19)

9. Creating organisational cultures that enable effective learning and change (31:51)

10. Paul’s personal learning aspirations and reflections on AI’s potential in L&D (35:11)

Tools and resources

Directly related to our conversation is Paul’s Blog about : Who is accountable for learning transfer? It ends on a very interesting statement differentiating “Accountability and Responsibility”

Paul recommended to start using RACI as part of behaviour transformation tracking to help identify who is responsible and who is accountable for the change to happen. Definitely something to pounder about…
https://www.teamgantt.com/blog/raci-chart-definition-tips-and-example

Paul’s Monday Tips: short snappy and thought provoking. A great way to start the week and I highly recommend to subscribe to it: https://paul-matthews.com/blog/

These two articles are also highly relevant:

The focus of current processes and mindset in LnD

How to unlock performance by identifying the right levers

About Paul Matthews, guest speaker of Driving Learning Impact Through Accountability

Paul Matthews is one of the leading Learning & Development experts, with three best-selling books to his name. An accomplished keynote speaker, he speaks around the world on a diverse range of topics. He brings L&D to life with stories from his extensive travels that fascinate and inspire. He is known for reducing complex theory down to practical tools and sharing them in a way that everyone can use to get better results. As well as being a sought-after speaker, Paul provides consultancy services, training workshops and webinars for blue-chip clients in the UK and beyond.
Paul’s very passionate about the L&D industry and recognises it as an incredible potential leverage point to make a difference in people’s lives. Yet this leverage is so often wasted. He wants to use his extensive knowledge and experience to help you enhance the success of your organisation’s L&D performance – and, as a result, change lives.

SyncSkills Learning Horizons - Episode 5 Driving Learning Impact Through Accountability - Guest - Paul Matthews

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