In this energising conversation, coach and behaviour expert Phil Willcox shares powerful, practical tools to help teams navigate the emotional complexity of hybrid work. You’ll discover five evidence-based strategies to regulate emotions — including how to reframe your thinking, modify high-pressure situations, and avoid the burnout caused by constant emotional suppression. If you’re a manager, facilitator or learning professional supporting remote or hybrid teams, this episode will leave you with clear, actionable ways to foster empathy, reduce tension, and create space for more meaningful collaboration.
Key learnings of How to Measure Learning Impact
Emotions cannot be eliminated from the workplace, whether physical, hybrid, or remote
There are 5 emotion regulation strategies which are shared and detailed in this episode
Breaking the suppression – “flooding out” cycle
Effective emotion management: observing, listening and reflecting.
Supporting team members in their emotion management strategy ; tips for managers
Express review
Save time and focus on the discussion elements which are essential for you:
1. Welcome & Introduction
2. Phil’s Emotional Intelligence Journey (2:15)
3. The Contagious Nature of Emotions in Hybrid Work (5:15)
4. Expression vs Suppression: Finding the Middle Ground (6:20)
5. Five Strategies for Emotional Regulation (9:20)
6. Emotional Flooding & the Workplace (20:40)
7. Three Practical Strategies for Everyday Regulation (23:30)
8. Conclusion & Reflection (34:05)
Tools and resources
Mindtools Good Practice Podcast: Episode 300
Phil shares a manager’s voice from 26:00min onward “Slap on a smile …” Exploring a manager range of emotions and which are acceptable to express and which are not. From June 2022 and still very relevant: https://podcast.mindtoolsbusiness.com/300-celebrating-live-from-london
5 Strategies for emotional regulations: the infographic
About Phil Wilcox, guest speaker of Unmuting Emotions for Better Collaboration in Hybrid Teams
Phil Willcox consults, coaches and works with organisations across the public and private sector with expertise in Emotional Intelligence, Behaviour Analysis and Creating High Performing teams (and organisations). He began a journey over 20 years ago to change the common perception of emotions and to assist individuals, teams, and organisations in constructively harnessing emotion in the workplace.
His company Emotion at Work creates workplaces where people feel safe, confident and optimistic. Emotions are rife in the people, processes and places of work and therefore are the driving forces the experiences people have at work. Phil and his team choose to partner with clients who wish to create a better world of work for everyone.
Contact Phil
Available episodes:
Episode 1: Making Learning Material Truly Accessible
Episode 3: How to measure Learning Impact
Episode 4: How to use videos for collaboration, creativity and performance enabler
Episode 5: Driving Learning Impact Through Accountability
Episode 6: The Power of Storytelling in the Digital & Hybrid Workplace
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Contact SyncSkills
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- hello@syncskills.net
