This first AI episode sets the foundations for the Learning Horizons AI series.
Step away from learning theory to explore AI through a business lens, focusing on the problems it solves, where it saves time, and how teams are using it today. Using practical marketing examples, Dev Rakshit unpacks AI’s four core capabilities while addressing critical limitations around accuracy, bias, and data privacy. This episode supports L&D professionals to reposition AI as a driver of business impact, not just a learning tool.
Key learnings of Beyond L&D: How AI Is Rewriting the Rules of Business
Understand AI from a business support perspective, beyond traditional L&D use cases
Identify everyday business problems AI can realistically help solve—and recognise where it cannot
Explore AI’s four core capabilities: generating ideas, analysing content, creating content, and giving feedback
Apply human judgement to evaluate AI outputs, identifying inaccuracies, bias, and vague responses
Understand what professional prompting is and how to develop a structured prompting strategy
Recognise AI’s three key limitations—hallucinations, biased outcomes, and data privacy—and identify practical mitigation strategies
Reframe AI conversations with stakeholders from learning delivery to business performance and impact
Express review
Save time and focus on the discussion elements which are essential for you:
1. What triggered your interest in AI / business issue? (0:04:15)
2. How do you evaluate AI-generated content quality? (0:09:25)
3. Accuracy and evolution of market information in your niche? (0:14:51)
4. Prompt libraries vs Crafting your own prompts (0:18:24)
5. How will AI change marketing / business support work? (0:25:23)
6. Does leveraging AI require strong communication & critical thinking? (0:28:04)
7. Core skills for all AI users (0:29:03)
Tools and resources
Getting started with Prompting: Free Course by Google – A good opportunity to try Gemini if you haven’t had a chance
Practicing prompting: SyncSkills’s Director Gaëlle Watson discuss prompting with AI Experts Trish Hule at Learning Technologies conference in 2025 and Trish shared that practicing prompting with Visual is best as we instantly know if the outputs matches expectations.
Divergent view about AI: This series is about building a whole picture about AI and it would not be authentic and honest not to include diverging perspectives.
If you are looking for something more specific about Learning, this post is a very strong summary of AI in LnD and they will explore elements of it in future episodes.
About Dev Rakshit, guest speaker of Beyond L&D: How AI Is Rewriting the Rules of Business
Dev Rakshit is a Marketing and Communication Consultant and AI Training Specialist with over 25 years’ experience supporting global organisations to navigate change and drive performance. Based in Switzerland, Dev works at the intersection of strategy, storytelling, and technology, helping businesses use AI pragmatically to save time, sharpen decision-making, and strengthen impact. Curious by nature, he brings a business-first perspective to AI adoption, blending data-driven insight with deep understanding of human behaviour. Dev regularly partners with senior leaders and contributes to learning, leadership, and transformation initiatives across sectors.
Contact Dev
Available episodes:
Episode 1: Making Learning Material Truly Accessible
Episode 3: How to measure Learning Impact
Episode 4: How to use videos for collaboration, creativity and performance enabler
Episode 5: Driving Learning Impact Through Accountability
Episode 7: Unmuting Emotions for Better Collaboration in Hybrid Teams
Episode 8: The Art of Meaningful Communication in the Digital Workplace
Episode 9: Psychological Safety in Remote Teams: From Silence to Trust
Episode 10: Learning Communities: The Art of Personalised Learning
Episode 12: Is AI the Missing Link Between Business Performance and Skills Development?
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Contact SyncSkills
- +44(0) 1737 779480
- hello@syncskills.net
