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Episode 14: From AI Experiments to AI Infrastructure: What L&D Leaders Need to Build Next

The skills, systems and governance learning teams need to scale AI responsibly.

As L&D professionals, we are moving beyond experimenting with AI tools and beginning to transform how learning actually works. Building on the idea of AI as infrastructure, this episode explores the next step for L&D: moving away from content production and towards personalised learning that supports behaviour change and real performance improvement.

Key learnings of From AI Experiments to AI Infrastructure: What L&D Leaders Need to Build Next

  • How AI integrates with learning platforms, knowledge systems and organisational workflows

  • Using AI to enable practical learning and practice (see visual below)

  • The 4Ds framework for prompting and working effectively with AI

  • Small Language Models vs Large Language Models: what L&D teams need to know

  • Building trust: how AI should support learners in the workplace

SyncSkills Performance – AI for Impact_Catherine_Dock

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Save time and focus on the discussion elements which are essential for you:

1. Framing the challenge: How AI fits into L&D strategies to support business performance (00:00)
2. What AI means for L&D professionals
(04:44)
3. How AI fits into L&D and learning technology infrastructure
(10:14)
4. New skills L&D professionals need to develop
(17:00)
5. Developing prompting as a professional competency
(21:50)
6. Learning data vs performance data: navigating ethical decisions
(25:28)

Tools and resources

About Catherine Dock, guest speaker of From AI Experiments to AI Infrastructure: What L&D Leaders Need to Build Next

Technology Learning & Development Consultant with over 20 years of L&D experience threaded through her career, Catherine Dock has worked in ‘dot.com’ start-ups through to large scale, long-standing corporations. Her primary sector experience has been in Fin Tech, but also in Investment Banking, dot.com, Insurance, Telecoms, and the National Lottery.

Starting in software testing, Catherine’s career moved towards IT transformation and business operations, including generating people programmes and then into founding Learning & Development functions. Catherine’s expertise includes end-to-end of employee lifecycle: onboarding programmes, managing high-performance learning programmes, career development, mobility support and offboarding. She’s also developed Communities of Practice, craft leadership and learning academies. In Catherine’s last permanent role as Director of Technology Learning & Development at the London Stock Exchange Group, she developed an AI competency programme. Since going into consultancy, she has focused further on the impact of AI on L&D and HR.

Catherine is a founder partner of the AI think tank, the Work Intelligence Partnership, and of the non-profit organisation HR2035. Catherine’s articles have been published in the UK’s highly regarded Training Journal magazine, and she has been a panel speaker at industry events.

Catherine Dock_ SyncSkills Learning Horizons

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